Mission-Give Support Center

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Frequently Asked Questions

Do you have questions about MissionGive^SM?

Can't find what you're looking for? Visit our Contact Us page and send us your query. Our support team is here to help you with any questions or concerns.

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Frequently Asked Questions

How do I know my donation is secure?

Where exactly does my donation go?

Are my donations tax-deductible?

Can I donate anonymously?

Will I get a receipt for my donation?

Can I set up recurring donations?

What payment methods do you accept?

Can I make a donation in honor or memory of someone?

Can I donate from outside the U.S.?

What happens if the campaign doesn't reach its fundraising goal?

How do I create a fundraising campaign?

Is there a fee to launch a campaign?

When and how will I receive my funds?

Can I start a campaign as an individual?

What kinds of campaigns are allowed?

How long can my campaign run?

Can I edit my campaign after it's live?

How can I promote my campaign?

Can I fundraise on behalf of someone else?

Are there any restrictions on how I use the funds?

How can our nonprofit join your platform?

What fees apply to nonprofits?

Can we customize our donation pages and branding?

Do you support CRM or donor management tools?

Can we host peer-to-peer or team fundraisers?

Are analytics or reports available to nonprofits?

Can we accept recurring donations?

How do Giving Days or special fundraising events work?

Is there a vetting or approval process?

Can international nonprofits use the platform?

I forgot my password. How do I reset it?

How do I update my billing or recurring donation information?

Can I delete my account or a campaign I created?

How do I report a suspicious or fraudulent campaign?

Which browsers and devices are supported?

Is your website accessible to users with disabilities?

How do you prevent fraud on the platform?

Where can I find the Terms of Service?

How do you verify fundraisers and nonprofits?

What is your refund policy?

How is my personal data handled?

Do you have questions about MissionGiveSM?

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